TIME

SESSION TYPE

TOPIC

SPEAKER

COMPANY

13:00

Registration Opens / Lunch

14:00

Opening of Conference

Welcome and conference opening.

Evodia Phahlane

FNB Life

14:10

Plenary Presentation

Roundtable discussion with heads of reinsurers and insurers hosted by Brian Gibbon, discussing the impact of the Covid-19 pandemic and how the insurance industry has adapted.

Wesley Clay (Hannover Re), Pedrie le Roux (SCOR), Johan Le Roux(Momentum), Besa Ruele (Hollard), Sunil Nagar (Liberty), Mark Vd Watt (Outsurance), Michelle Jennings (Sanlam Group)

15:00

Plenary Presentation

Where to from here? A look at opportunities and prospects in a post-pandemic South Africa.

Bonang Mohale

Private

15:50

Tea / Coffee Break

16:10

Ted Talks

A review of Underwriting and Claims Experiences over the course of the Covid-19 Pandemic

Duane Hoffeldt (Munich RE) Marilda Kotze (RGA)

16:35

Ted Talks

The emerging risk to life insurers due to deferred healthcare related to the Covid-19 pandemic.

Dr Noluthando Nematswerani

Discovery Health - Centre for Clinical Excellence

17:00

End of Day 1

Welcome Reception

TIME

SESSION TYPE

TOPIC

SPEAKER

COMPANY

DESCRIPTION

08:00

Registration and Coffee

08:30

Keynote Presentation

The value of insurance and reinsurance : A global post pandemic view

Roy Chappell

SCOR

9:20

Plenary Presentation

A look at the dataverse - understanding that availability != accessibility != usability. What are the opportunities available to insurers?

Kurt Terblanche

UW.Life

10:00

Plenary Presentation

Legal considerations for using 3rd party data in data driven insurance solutions

Nerushka Bowen 

Norton Rose Fulbright

10:40

Tea / Coffee Break

11:00

Plenary Presentation

The reality of mental health in modern society - stressors, addictions and a look at our products, their relevance and inclusivity.

Dr Andreas Armuss

Munich Re

11:40

Plenary Presentation

A new paradigm for underwriting and treating mental health. Creating an objective assessment from subjective data and being fair to applicants.

Dr Monique Esterhuizen

Hannover Re

Life insurers have grappled with effectively underwriting mental health conditions for many years – partly because the illness is difficult to measure objectively and partly because the risk of recurrence and severity is dependent on a wide range of multifactorial risks. This presentation looks at how a major paradigm shift in underwriting mental health conditions using a biopsychosocial model unlocks insurability in individuals with lower risk profiles without compromising the integrity of the risk assessment.

12:20

Plenary Presentation

OLTI - Successes and Failures in the industry over the last couple of years.

Jennifer Preiss

Office of the Long Term Insurance Ombudsman

13:00

Lunch

13:45

Concurrent Breakaway Underwriting

Data driven Insurance culture change - onboarding and underwriting automation

David Hatherell

Gen Re

With the acceleration of technology, we have observed vast changes in the underwriting space. Some arose from the need to implement ways to limit underwriting when people could not see physicians. Further improvements were made to keep up with recent technology. This presentation highlights key areas where underwriting processes have been streamlined. We conclude by showing where technology, paired with culture change, can empower underwriters on a daily basis.

13:45

Concurrent Breakaway Claims

Data driven insurance culture change - claims automation

Fionna Kossmann

Gen Re

For many the pandemic has accelerated culture change and driven insurance companies to invest in automation in the claims space. The value of data and applying this to enhance claims handling is becoming more apparent. The process of change management and embracing the opportunities data and technology provide remains both exciting and challenging. In this presentation we contrast the traditional claims process with an automated one, highlighting the opportunities and risks. We will explore examples of claims automation looking at the current state, target state and how to get there.

13:45

Concurrent Breakaway Crossover 1

Trends in mental health and the cost of not getting people back to work (repeated)

Brice Salence

SCOR

14:30

Concurrent Breakaway Underwriting

Negotiation skills - getting your pitch right to enable you to sell your UW decision.

Cliff Jooste

RGA

Selling insurance policies to non-standard lives provides the underwriter a unique opportunity to go beyond the parameters of product and price, to become an important player in winning business. It is no longer enough just to protect the mortality risk of our company, nowadays service and relationships are key components of a successful underwriting shop. As a result we often need to sell our decisions to both financial advisers and at times insureds. However doing so can often be a daunting challenge and requires unique skill sets. This session aims to provide some practical ideas for underwriters to achieve this goal

14:30

Concurrent Breakaway Claims

Legally you're right, but perception is everything - a guide to claims communication

Glenn Hickling

Brightrock

The claim process is almost always an intensely emotional experience for a Claimant given that it follows an event or ordeal that is traumatic. There is thus always an expectation from the Claimant that his or her claim will be speedily and expeditiously paid. It is therefore important for a claims assessor to bear this in mind but also be cognisant of the spectre of social media at the same time. To this end the talk will focus on, among other things, the importance of clear, regular, comprehensive and understandable communication which demystifies contractual terms and medical parlance.

14:30

Concurrent Breakaway Crossover 1

Trends in mental health and the cost of not getting people back to work (repeated)

Brice Salence

SCOR

14:30

Concurrent Breakaway Crossover 2

An end to end look at the purchase, and claiming of benefits from the perspective of the broker and customer.

TBA

15:15

Tea / Coffee Break

15:35

Concurrent Breakaway Underwriting

Specialist Risk Assessment in Underwriting - Niche risks require specialist skills - A look at financial underwriting and how farmers are underwritten

Cindy Blanchard (Gen Re) and Lerato Mogano (ABSA Life)

15:35

Concurrent Breakaway Claims

Claims assessment - the evolving skills gap and how we can solve it

Wendy Mazantsana (Swiss Re)

Elna Van Wyk (Momentum)

Your best risk management tool is your people.

15:35

Concurrent Breakaway Medical

Advances in Wearable Technology available to the man in the street and what it means for life insurers

Etienne Van Wyk

LifeQ

There are a quite a few interesting capabilities that have been made available recently on wrist based wearables such as SPO2 (blood oxygen saturation), Breathing Rate and ECG (electrocardiogram for heart health monitoring) with many hardware manufacturers scrambling to be the first to offer FDA cleared blood pressure and even glucose levels.

The true value from wearables is however unlikely to come from single measurements such as these, as there are plenty of clinical devices available to those with diagnosed health problems. Value from wearables will be derived when we are able to deploy these devices at scale within the general population. This will allow us to generate new insights into the etiology of disease and to screen the population to proactively prevent and manage causes of declining health such as sedentary lifestyles, the development of heart arrhythmias and sleep apnea, monitor for acute infections such as Covid-19 and even possibly begin to understand the link between sleep and general health and wellness.

Downstream analytics is critical to providing meaningful information to insurers and customers. The lack of standardisation and consistency in the data coming from wearables has however been a major hurdle for the industry as a whole. LifeQ has been working with device companies for more than 10 years and with the insurance industry for 6 years in order to package health data from wearables in such a way that it is reliable, accurate and easy to understand and interpret for both the insurer and the end user of the wearable device.

15:35

Concurrent Breakaway Crossover 2

An end to end look at the purchase, and claiming of benefits from the perspective of the broker and customer.

TBA

End of Day 2

19:00

Conference Dinner

TIME

TOPIC

08:00

Registration and Coffee

08:30

Keynote Presentation

The value of insurance and reinsurance : A global post pandemic view

Speaker - Roy Chappell

Company - SCOR

9:20

Plenary Presentation

A look at the dataverse - understanding that availability != accessibility != usability. What are the opportunities available to insurers?

Speaker - Kurt Terblanche

Company - UW.Life

10:00

Plenary Presentation

Legal considerations for using 3rd party data in data driven insurance solutions

Speaker - Nerushka Bowen

Company - Norton Rose Fulbright

10:40

Tea / Coffee Break

11:00

Plenary Presentation

The reality of mental health in modern society - stressors, addictions and a look at our products, their relevance and inclusivity.

Speaker - Dr Andreas Armuss

Company - Munich Re

11:40

Plenary Presentation

A new paradigm for underwriting and treating mental health. Creating an objective assessment from subjective data and being fair to applicants.

Speaker - Dr Monique Esterhuizen

Company - Hannover Re

Life insurers have grappled with effectively underwriting mental health conditions for many years – partly because the illness is difficult to measure objectively and partly because the risk of recurrence and severity is dependent on a wide range of multifactorial risks. This presentation looks at how a major paradigm shift in underwriting mental health conditions using a biopsychosocial model unlocks insurability in individuals with lower risk profiles without compromising the integrity of the risk assessment.

12:20

Plenary Presentation

OLTI - Successes and Failures in the industry over the last couple of years.

Speaker - Jennifer Preiss

Company - Office of the Long Term Insurance Ombudsman

13:00

Lunch

13:45

Concurrent Breakaway Underwriting

Data driven Insurance culture change - onboarding and underwriting automation

Speaker - David Hatherell

Company - Gen Re

With the acceleration of technology, we have observed vast changes in the underwriting space. Some arose from the need to implement ways to limit underwriting when people could not see physicians. Further improvements were made to keep up with recent technology. This presentation highlights key areas where underwriting processes have been streamlined. We conclude by showing where technology, paired with culture change, can empower underwriters on a daily basis.

13:45

Concurrent Breakaway Claims

Data driven insurance culture change - claims automation

Speaker - Fionna Kossmann

Company - Gen Re

For many the pandemic has accelerated culture change and driven insurance companies to invest in automation in the claims space. The value of data and applying this to enhance claims handling is becoming more apparent. The process of change management and embracing the opportunities data and technology provide remains both exciting and challenging. In this presentation we contrast the traditional claims process with an automated one, highlighting the opportunities and risks. We will explore examples of claims automation looking at the current state, target state and how to get there.

13:45

Concurrent Breakaway Crossover 1

Trends in mental health and the cost of not getting people back to work (repeated)

Speaker - Brice Salence

Company - SCOR

14:30

Concurrent Breakaway Underwriting

Negotiation skills - getting your pitch right to enable you to sell your UW decision.

Speaker - Cliff Jooste

Company - RGA

Selling insurance policies to non-standard lives provides the underwriter a unique opportunity to go beyond the parameters of product and price, to become an important player in winning business. It is no longer enough just to protect the mortality risk of our company, nowadays service and relationships are key components of a successful underwriting shop. As a result we often need to sell our decisions to both financial advisers and at times insureds. However doing so can often be a daunting challenge and requires unique skill sets. This session aims to provide some practical ideas for underwriters to achieve this goal

14:30

Concurrent Breakaway Claims

Legally you're right, but perception is everything - a guide to claims communication

Speaker - Glenn Hickling

Company - Brightrock

The claim process is almost always an intensely emotional experience for a Claimant given that it follows an event or ordeal that is traumatic. There is thus always an expectation from the Claimant that his or her claim will be speedily and expeditiously paid. It is therefore important for a claims assessor to bear this in mind but also be cognisant of the spectre of social media at the same time. To this end the talk will focus on, among other things, the importance of clear, regular, comprehensive and understandable communication which demystifies contractual terms and medical parlance.

14:30

Concurrent Breakaway Crossover 1

Trends in mental health and the cost of not getting people back to work (repeated)

Speaker - Brice Salence

Company - SCOR

14:30

Concurrent Breakaway Crossover 2

An end to end look at the purchase, and claiming of benefits from the perspective of the broker and customer.

Speaker - TBA

15:15

Tea / Coffee Break

15:35

Concurrent Breakaway Underwriting

Specialist Risk Assessment in Underwriting - Niche risks require specialist skills - A look at financial underwriting and how farmers are underwritten

Speakers - Cindy Blanchard (Gen Re) and Lerato Mogano (ABSA Life)

15:35

Concurrent Breakaway Claims

Claims assessment - the evolving skills gap and how we can solve it.

Speakers - Wendy Mazantsana (Swiss Re) & Elna Van Wyk (Momentum)

15:35

Concurrent Breakaway Medical

Advances in Wearable Technology available to the man in the street and what it means for life insurers

Speaker - Etienne Van Wyk (LifeQ)

There are a quite a few interesting capabilities that have been made available recently on wrist based wearables such as SPO2 (blood oxygen saturation), Breathing Rate and ECG (electrocardiogram for heart health monitoring) with many hardware manufacturers scrambling to be the first to offer FDA cleared blood pressure and even glucose levels.

The true value from wearables is however unlikely to come from single measurements such as these, as there are plenty of clinical devices available to those with diagnosed health problems. Value from wearables will be derived when we are able to deploy these devices at scale within the general population. This will allow us to generate new insights into the etiology of disease and to screen the population to proactively prevent and manage causes of declining health such as sedentary lifestyles, the development of heart arrhythmias and sleep apnea, monitor for acute infections such as Covid-19 and even possibly begin to understand the link between sleep and general health and wellness.

Downstream analytics is critical to providing meaningful information to insurers and customers. The lack of standardisation and consistency in the data coming from wearables has however been a major hurdle for the industry as a whole. LifeQ has been working with device companies for more than 10 years and with the insurance industry for 6 years in order to package health data from wearables in such a way that it is reliable, accurate and easy to understand and interpret for both the insurer and the end user of the wearable device.

15:35

Concurrent Breakaway Crossover 2

An end to end look at the purchase and claiming of benefits from the perspective of the broker and customer.

Speaker - TBA

End of Day 2

19:00

Conference Dinner

TIME

TOPIC

08:30

Plenary Presentation

Dying to age brilliantly

Speaker - Dr John O'Brien

Company - Gen Re

In a time where excess deaths in South Africa ravaged much of the profits in the industry, it is almost counter intuitive to present a topic entitled “mortality improvements in the world”. Yet, for insurance products, particularly those with long term guarantees, accurate predictions of life expectancy and potential mortality improvements is important. This presentation will focus on global and local improvements (or lack thereof). An example of investigation into mortality from an actuarial perspective in the Canadian market will be presented. The medical information which contributes to and predicts further mortality improvement will be discussed. We will delve into understanding the current development in the science of ageing, what affects it and why “healthy ageing” should be distinguished from “ageing”. We will also share why and how these changes could shape our approach to mortality risk benefits in the industry.

09:20

Plenary Presentation

Modern cancer therapies -the effects on quality of life and life expectancy and the opportunities and benefits for life insurers

Speaker - Yusuf Rasool

Company - MSD

Modern cancer therapies have changed the landscape of oncology treatments available to patients. Newer treatments often come at significant costs but they have significantly improved survival. Can genomics be used to provide deep insights into the outcomes of cancer and Insurers utilise this data to position themselves for the Gap as well as the opportunities that exists

10:00

Tea / Coffee Break

10:20

Plenary Presentation

Impacts of actuarial practice on company results and how it affects all of us.

Speaker - Neil Parkin

Company - RGA

11:00

Plenary presentation

Liquid biopsy

Speaker - Dr John Schoonbee

Company - Swiss Re

11:40

Plenary presentation

Preparation and Choice

Speaker - Vikela Rankin

Company - Elevate

12:20

Closing & Thank You's

Thank you and closing of conference

Speaker - Evodia Phahlane

Company - FNB Life

13:00

End of Conference & Lunch