Preliminary Programme
* Please note this programme is subject to change.
DAY 1: 9 September 2026
| 13:00 | Registration opens and lunch | |||
| 14:00 | Welcome and Conference Opening | |||
| 14:10 | Keynote address | Strategic workforce management: Current skills shortage and building capabilities for the future | Claire Nolan |
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| 15:00 | Plenary presentation 1 | Medicine 3.0: The preventive paradigm and its implications for life insurance | Dr Matthew Procter |
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| 15:50 | Tea / Coffee break | |||
| 16:10 | Pecha Kucha talks | Theme: What keeps you up at night? 1. Is there a future for life insurance? 2. Where does the future leave the (human) Underwriter? 3. Where does the future leave the (human) claims assessor? | Neil Parkin | Duane Hoffeldt | Shelley Jones | |
| Talk 1 | Is there a future for life insurance? | Neil Parkin |
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| Talk 2 | Where does the future leave the (human) underwriter? | Duanne Hoffeld |
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| Talk 3 | Where does the future leave the (human) claims assessor? | Shelley Jones | PPS | |
| 16:45 | Motivational Talk | Becoming the Good Things Guy | Brent Lindeque - The Good Things Guy | |
| 17:30 | End of Day 1 | |||
| Welcome reception |
DAY 2: 10 September 2026
| 08:50 | Registration and coffee | |||
| 09:20 | Plenary presentation 2 | Re-imagining requirements: Digitising doctor interaction to accelerate UW and claims journeys | Dr Reinhardt Erasmus & Dr Yaseen Khan |
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| 10:00 | Plenary presentation 3 | Long COVID in year 6 – do we have better insights and what does this mean for Life and Health? | Dr Andreas Armuss |
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| 10:40 | Tea / Coffee break | |||
| 11:00 | Plenary presentation 4 | The South African Insurance Gap: study results from ASISA | WS Nel | True South |
| 11:40 | Plenary presentation 5 | Vulnerable customer framework (NFO) | Denise Gabriels | NFO |
| 12:20 | Plenary presentation 6 | Inclusive insurance: How effectively do life insurance products and processes address varying customer needs in South Africa? | Benjamin Semugga & Chantelle Pick | 1. Swiss Re 2. Momentum 3. TBC |
| 13:00 | Lunch | |||
| 14:00 | Concurrent breakaway 1A | To underwrite or not: A group risk view | Natasha Rademeyer |
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| 14:00 | Concurrent breakaway 1B | Oculomics - A tool for Demoratised Care and Universal Health Coverage | Dr Adil Khan |
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| 14:00 | Concurrent breakaway 1C | Redefining Disability in a Remote Work World - How has work from home practices affected disability claims and conversely return to work policies? | 1. Shani Sroussi 2. Carmelita Barron 3. Mav Liebenberg 4. Leeane Vilakazi | 1. Discovery 2. Old Mutual 3. External |
| 14:30 | Concurrent breakaway 2A | Rehabilitation and Work Reintegration within the Disability Claims Management Process: A South African Private Insurer Perspective | Anisha Maharaj & Dineshree Reddy | 1. Momentum 2. Discovery |
| 14:30 | Concurrent breakaway 2B | Cannabis pharmacology basics and update on legislation changes, impact on Life Insurance sector | Dr Nadia Goolam | PPS |
| 14:30 | Concurrent breakaway 2C | AI in claims management: Promise, Pitfalls and practicality | Fiona Kossman |
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| 15:15 | Tea / Coffee Break | |||
| 15:40 | Breathwork Session | Breathwork Africa | ||
| 16:00 | Great Debate | Underwriting vs Claims | Team UW: 1. Thea Weyers 2. Marjolein Scorgie 3. Riana Hugo | Team Claims: 1. Chanelle Syster 2. Thumeka Mbam 3. Leeat Blatt | |
| 17:00 | End of Day 2 |
DAY 3: 11 September 2026
| 08:00 | Registration & tea/coffee | |||
| 08:30 | Plenary presentation 7 | Functional neurological disorders: life insurance considerations | Dr Yusrah Parker & Dr Helen Weber |
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| 09:20 | Plenary presentation 8 | HIV/AIDS update - USAID/PEPFAR funding withdrawals and 6 monthly treatment regimens: consideration for life insurers | Prof Nigel Garret & Lethuxolo Lukhuleni | 1. Desmond Tutu Health Foundation 2. Old Mutual |
| 10:00 | Plenary presentation 9 | Neurodiversity and the Modern Policyholder | Dr Lauren Acton |
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| 10:40 | Tea / Coffee Break | |||
| 11:00 | Plenary presentation 10 | Holding the Tension: AI and Judgement - Leadership strategies in an unsettled world | Peter Temple |
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| 11:40 | Plenary presentation 11 | Psychiatry and African traditional callings - perspectives for life insurers | Dr Zanele Menze & Lerato Magano | 1. Private GP 2. Swiss Re |
| 12:20 | Plenary presentation 12 | Industry Leaders reflection | 1. Belinda Thorpe 2. Sandy O'Mahony 3. Elna van Wyk | 1. RGA 2. Gen Re 3. Hollard |
| 12:50 | Closing and Thank you | |||
| 13:30 | End of conference lunch |