Preliminary Programme

* Please note this programme is subject to change.

DAY 1: 9 September 2026

13:00 Registration opens and lunch
14:00 Welcome and Conference Opening
14:10 Keynote address Strategic workforce management: Current claims and uw skills shortage and building claims and uw capabilities for the future TBC
15:00 Plenary presentation 1 Medicine 3.0: The preventive paradigm and its implications for life insurance Dr Matthew Procter
15:50 Tea / Coffee break
16:10 Pecha Kucha talks Theme: What keeps you up at night?
Talk 1 Is there a future for life insurance? Neil Parkin
Talk 2 Where does the future leave the (human) underwriter? Duanne Hoffeld
Talk 3 Where does the future leave the (human) claims assessor? Shelley Jones
16:45 Motivational Talk TBC Brendt Lindeque - The Good Things Guy
17:30 End of Day 1
18:30 Welcome reception

DAY 2: 10 September 2026

07:30 Registration and coffee
09:20 Plenary presentation 2 Neurodiversity and the Modern Policyholder Dr Lauren Acton
10:00 Plenary presentation 3 Long Covid diagnostics - Microclots: implications for insurers Dr Andreas Armuss
10:40 Tea / Coffee break
11:00 Plenary presentation 4 The South African Insurance Gap: study results from ASISA WS Nel True South
11:40 Plenary presentation 5 Vulnerable customer framework (NFO) Denise Gabriels NFO
12:20 Plenary presentation 6 Inclusive insurance: How effectively do life insurance products and processes address varying customer needs in South Africa? 1. Benjamin Semugga 2. Chantelle Pick 3. TBC Moderator: Phumla Motsa 1. Swiss Re 2. Momentum 3. TBC
13:00 Lunch
14:00 Concurrent breakaway 1A To underwrite or not: A group risk view Natasha Rademeyer
14:00 Concurrent breakaway 1B Rehabilitation and Work Reintegration within the Disability Claims Management Process: A South African Private Insurer Perspective 1. Anisha Maharaj 2. Dineshree Reddy 1. Momentum 2. Discovery
14:00 Concurrent breakaway 1C Redefining Disability in a Remote Work World - How has work from home practices affected disability claims and conversely return to work policies? 1. Shani Sroussi 2. Urvashi Ramjee 3. TBC Moderator: Phumla Motsa 1. Discovery 2. Old Mutual 3. TBC
14:30 Concurrent breakaway 2A Reimagining underwriting requirements - what next? 1. Kaylash Rama 2. Hollard rep 3. Nomsa Seobamo 4. Adil Khan Moderator: Lyle Arendse 1. Investec 2. Hollard 3. Munich Re 4. Old Mutual
14:30 Concurrent breakaway 2B Cannabis pharmacology basics and update on legislation changes, impact on Life Insurance sector Nadia Goolam PPS
14:30 Concurrent breakaway 2C AI in claims: Promise, Pitfalls and practicality Fiona Kossman Friendly
15:15 Tea / Coffee Break
15:40 Breathwork Session Breathwork Africa
16:00 Great Debate Underwriting vs Claims Moderator 1: Cliff Jooste Team UW 1. Thea Weyers (Gen Re) 2. Marjolene Scorgie (Discovery) 3. Janet Brodie (Momentum) Team Claims 1. Chanelle Syster (Swiss Re) 2. Thumeka Mbam (FNB) 3. Leeat Blatt (Liberty)
17:00 End of Day 2

DAY 3: 11 September 2026

08:00 Registration & tea/coffee
08:30 Plenary presentation 7 Functional neurological disorders: life insurance considerations Dr Yusra Parker
09:20 Plenary presentation 8 HIV/AIDS update - USAID/PEPFAR funding withdrawals and 6 monthly treatment regimens: consideration for life insurers Prof Bekker & Brice Salence 1. Desmond Tutu Health Foundation 2. Old Mutual
10:00 Plenary presentation 9 Re-imagining requirements: Digitising doctor interaction to accelerate UW and claims journeys Dr Reinhardt Erasmus
10:40 Tea / Coffee Break
11:00 Plenary presentation 10 AI and fraud Peter Temple
11:40 Plenary presentation 11 Psychiatry and African traditional callings - perspectives for life insurers 1. Dr Zanele Menze 2. Lerato Magano 1. Private GP 2. Swiss Re
12:20 Plenary presentation 12 Industry Leaders reflection 1. Belinda Thorpe 2. Sandy O'Mahony 3. Elna van Wyk Moderator: Doug Rix 1. RGA 2. Gen Re 3. Hollard
12:50 Closing and Thank you
13:30 End of lunch conference